Quotations
We make getting a quotation easy. Provide us with the lengths
of handrails, or for French Balconies, the width of the structural
opening. If you only have an approximate measurement, no problem,
our quotation will be adjusted when final dimensions are available.
In some cases we ask for drawings or photographs to ensure our
quotations are accurate and represent exactly what you will
need. Our aim is to reply with a quotation as rapidly as possible.
We like to keep our quotations in writing to you to avoid any
confusion.
Geographic coverage
We will deliver to any country in the world.
Technical Information
We offer our system in 4 standard colors (white, clear anodized,
light bronze and Imperial chrome) and you can also special order
it in a multitude of other colors to help you better match your
project design and color scheme. Our system has been designed
to find a perfect balance between safety, design and function.
Our system can span quite a distance without the need for posts,
due in part to a sturdy smooth rounded handrail that adds strength
to the system and also provides a comfortable surface to rest
your arms. We offer two types of system each with a different
handrail and post system. These two systems, Clearviews System
1 and 2 are the same in price but just offer a choice for your
individual tastes and design.
We supply all railing components including handrails, bottom
rails, any posts needed, brackets, gaskets and glass.
We do not supply the fastenings (bolts/screws used to fix to
the wall, structure or floor). Fastenings depend on what the
railing is being fastened to, and need to be specified by your
engineer, contractor or installer.
Posts: If your span is of a distance where posts are needed,
we will provide you with these. We use galvanized steel posts
for extra lateral strength. These posts are covered by a sleek
aluminum sleeve which connects to the handrail. Some prefer
to install the steel posts and then lay the final decking or
paving to obscure the base plates for a cleaner look.
Bottom Rails: The bottom rail gets fastened down to the surface
below and is what helps to hold the glass panels in place. We
can provide packing shims for water runoff if needed.
Building Codes
Our railings products meet the criteria laid out in IBC Section
1013 GUARDS and IBC 1067.1 Handrails and guards.
The glass we use in our railing systems exceeds the standard
specified in IBC Section 2407 GLASS IN HANDRAILS AND GUARDS.
Ordering procedure and payment
Standard size French Balconies Full payment is required
prior to shipping. If goods are in stock, we send an order confirmation
and technical drawings for signature. Once these are returned,
we organize delivery of your French Balconies.
Railings and custom-made French Balcony orders Once
you have accepted our quotation we will send you an Order Confirmation
which contains the details of your order and our contractual
agreement.
We request a 30% deposit prior to initiating your order. Once
we have received your Order Confirmation with your signature
of approval and deposit, your order is passed to the Technical
department. The Technical department will work with you and
obtain any information necessary for them to produce a manufacturing
drawing of your order.
To ensure complete confidence and accuracy, the Technical department
will send you the manufacturing drawings for your review and
approval. At this point we will make any adjustments to the
drawings needed until you are satisfied. Once you have signed
our technical drawings and attested to their accuracy, only
then do we proceed with manufacturing. At this stage we guarantee
that your railings will be manufactured and delivered within
6 weeks from your signed drawings.
Site visits
With our system of drawings, confirmations and approvals, we
deem site visits unnecessary. If you feel a site visit is necessary
you may talk to one of our customer contact staff to have the
matter reviewed.
Delivery
Once your order is completed in manufacturing we will work
out the cost of delivery to your area and will contact you to
work out details of delivery. Upon receipt of payment for delivery
and the 70% balance of your order, we will ship your completed
order to you.
Installation
Our systems have been manufactured deliberately with ease of
installation in mind. As a result there has been an abundance
of positive feedback from the thousands of private owners who
have purchased our systems, on how straightforward they are
to install.
Some private owners choose to install our systems themselves
and others use professional installers or tradesmen. We provide
written installation instructions and also a video tutorial
on how our systems are installed. We recommend professional
installation to ensure the quality of installation and safety.
Depending on your area we can sometimes recommend installers
for our system.
We do not provide fastenings to attach our system to your structure
as surfaces, material and circumstances vary. Please consult
your installer, contractor, or structural engineer.
